Coast & Host Vacation Rentals Privacy Policy
Effective Date: July 23, 2025
Last Updated: July 23, 2025
New Approach Property Management Inc. dba Coast & Host Vacation Rentals ("Coast & Host Vacations", "we", "our", or "us") a business that operates a vacation rental business located in Victoria B.C. respects your privacy.
This Privacy Policy outlines how we collect, use, store, and share your personal information through our website, software, and services (collectively, the “Services”).
1. Information We Collect
We collect the following types of data:
Personal Data: Name, email address, phone number, business details, account credentials, payment information
Usage Data: IP address, browser type, operating system, pages visited, time spent on site
Device Information: Device type, operating system, screen resolution
Cookies & Tracking: We use cookies, pixels, and analytics tools (e.g., from Go High Level, Assistable.ai, Meta) to monitor user behaviour and improve website performance
2. How We Collect Data
We collect data when you:
Book a stay
Inquire about a booking
Fill out web forms or surveys
Interact with our chatbot or AI agents
Open marketing emails or interact with ads
3. Why We Collect Data
We use your data to:
Provide and improve your booking and reservation details
Automate lead engagement and campaign workflows
Manage guest bookings and communicate with guests
Analyze performance and usage for service optimization
Comply with legal obligations (e.g., CASL, GDPR, TCPA)
4. Sharing Your Data
We do not share personal information data with:
Third-party service providers or affiliates for marketing/promotional purposes
We may share your data with:
Legal authorities, if required by law
Partners in a business transfer or merger
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We never sell your personal information. Mobile phone data will never be shared with third parties for promotional use.
5. Data Retention and Security
Your data is stored securely in encrypted systems and retained only as long as necessary.
We implement physical, and administrative safeguards to prevent unauthorized access.
While appropriate security measures are in place to protect personal data. However, no online service can be 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
Request access to or correction of your personal data
Request deletion of your data (“right to be forgotten”)
Opt out of marketing communications
File complaints with a data protection authority
To exercise your rights, email us at contact@coastandhost.com
7. International Users
If you are located outside of Canada, please be aware that your data may be transferred to servers in Canada and processed according to Canadian privacy laws.
8. Policy Updates
We may update this Privacy Policy occasionally. The latest version will always be posted on our website.
Material changes will be communicated via email or notice on our platform.
2025 New Approach Property Management Inc DBA Coast & Host Vacation Rentals.